Council Services Current Situation 24/03/20 [update 11:00hrs]

Council Services Current Situation 24/03/20 [update 11:00hrs]

Monday 6th Apr 2020

Coronavirus Covid-19

To help us protect as many people in our community as possible, we’d urge the public to contact us by phone or online.

Support for Business:  The Welsh Government has announced a package of support worth £1.4bn for small businesses to help them during the coronavirus outbreak. We are working with Welsh Government to implement announced emergency fiscal aid packages.  Details are still being finalised and we will implement these schemes as soon as we are able to. Information and any relevant online application forms will be available on the Conwy website at

If your child has free school meals, lunches will be provided for them.
If you are a key worker and are not able to arrange childcare for your children, Conwy Council’s schools will offer this to you. We must insist that if you are a keyworker and are able to provide alternative childcare provision for your children that you do this. For example, if only one parent is a key worker and another is at home, or not working that day, then you keep your child at home rather than send them to school. 

Key workers whose children normally attend a Conwy school will be able to access childcare facilities in their current schools Click here for more information

Welsh Government guidance on childcare for parents and childcare providers

Information about school closures and exam cancellations at: 


Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it’s appropriate. Learning disability day services at Canolfan Marl, Canolfan Riviere, Children’s Clubs and work opportunities are closed.

Community Support
Do you know someone in need, or self-isolating? There are a number of people ready to help with shopping, collecting prescriptions, picking up the phone for a chat, and other support.  Find out what is available within your community (01492) 575544.

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Coed Pella Offices
In the interest of public health and safety Coed Pella is closed. If you have any queries relating to Council services please call 01492 574000 or visit for details on how to access essential services.

Homeless Prevention Service
We have made changes to how we deliver the homeless prevention service. The face to face duty service has closed.
Any person homeless or threatened with homelessness can now contact us between 9.30am and 5.15pm on  0300 124 0050 or  The emergency out of hours number is 0300 1233079.

Benefit and Financial Assessment
The face to face drop-in service has closed. Contact us on 01492 576491.

Public Toilets
We have closed our public toilets across Conwy county, so we can prioritise cleaning and resources across our facilities and keep vital services going.  We don’t take any decision to close council facilities lightly, but our absolute priority is the health and welfare of the public and our staff as the country deals with the impact of the coronavirus.

Crematorium and Cemeteries 
Services operating as usual. We are restricting the number of mourners at crematorium services, and mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.

Leisure Centres
All Conwy County Borough leisure centres are closed.
We will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. We will not be making any collections on your direct debits until centres reopen. You don't need to do anything. We will contact you when collections are going to be remade. Any pre-paid memberships such as annual memberships will be carried forward when the centres re-open.

All Conwy County Borough libraries are closed.

Tourist Information Centres (TICs)
Conwy Council’s Tourist Information Centres are closed. Services will be available by phone, or email and online at

Venue Cymru and Theatr Colwyn
Venue Cymru and Theatr Colwyn are not staging shows or screening films 
Restaurant and café bar closed. 

Planning, Licensing and Trading Standards
Walk-in services are temporarily suspended, please phone or email for advice, or to make an appointment.

Trading Standards
To protect against the risks to public health arising from coronavirus, Welsh Government has issued legislation for businesses selling food or drink for consumption on the premises to close, as well as range of other premises. The Council’s Environmental Health and Trading Standards officers will be enforcing compliance with these regulations.  Businesses are urged to read the Order and comply with its requirements at: 

Recycling and Waste
Recycling and Waste collections are operating as usual. 
However, our partners Crest will not be collecting pink or purple recycling bags at the moment. 
We are not able to take any new bookings for bulky waste at the moment, due to staff shortages at our partner Crest.
Our Household Recycling Centres at Abergele and Mochdre will be closed from today (24/03/20) until further notice, in line with Government guidance.   
Our Saturday mobile recycling centres will not be running until further notice, in line with Government guidance.
Mochdre Office is closed. 
The ERF Advice Team can be contacted on (01492) 575337 or email

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at

BSL Video
COVID 19 - information in British Sign Language (BSL):


We would urge anyone who has any queries about the virus to visit the Public Health Wales website at for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place to respond to this rapidly developing situation.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.